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Raw field grayed out in search filter

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  • Raw field grayed out in search filter

    Hi, I am trying to search for a patient i the raw data for a specific date. When I open the search filter, the "Raw" field is grayed out (see attached screenshot). This prevents me from accurately searching and returns over 21,000 results. Is there a reason this is grayed out? I also notice that Quick Search is disabled. I am on version 2.1.1.5490. Thanks.
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  • #2
    Is your channel set to encrypt the messages in the database? (if so, it's unsearchable).

    If not, idk, they are not grayed out over here.

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    • #3
      Is that the default setting when installing on a new machine? We recently updated this to a new machine and installed the newer version, then imported our channels.

      Where would I check this setting? Thanks.

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      • #4
        Ok, I found this setting. Yes, those fields are now enabled. thanks.

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