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  • Network Folder - Mount error

    Hi All
    I was wondering if anyone else has experienced this issue. Please bear with me as I'm not a server person so my knowledge on windows servers and shares is non-existent BUT

    We have a few different network folders in various different places that we access using a mirth specific login and password. Our server team within IT have given mirth account the relevant permissions to access the folders in this shared area. We have one file writer set up to one location (no problems) using this account
    We have another file reader set up to a different area (no problems) using the same account.
    Our internal IT team insist that the account and permissions for these two server shared folders are EXACTLY the same as a new one I'm trying to create. However I keep getting this error

    Mount failed: mount error 112 = Host is down Refer to the mount.cifs(8) manual page (e.g.man mount.cifs)

    Here is the path I am using
    //ip address of server/XLTek-Recording/Neuroworks/XMLInput

    I can access the folder outside of Mirth on our internal network fine, using the same permissions.

    Any ideas on what direction I can point them in as to what the issue could be - it seems strange that it isn't occurring on any of our other network shared folders.

    NOTE: We're using mirth appliance version 3.11.1 and mirth connect 3.5.1
    Last edited by debbiebrien; 02-09-2018, 06:17 AM. Reason: forgot to include versions of mirth

  • #2
    Perhaps take a look at https://serverfault.com/questions/41...s-host-is-down
    Mirth 3.8.0 / PostgreSQL 11 / Ubuntu 18.04
    Diridium Technologies, Inc.
    https://diridium.com

    Comment


    • #3
      Resolved?

      Hi debbiebrien,
      I'm having the same issue.
      Wondering if you got it resolved?
      I followed pacmano's link, but don't have access to full command prompt.
      Thanks
      Rick

      Comment


      • #4
        The CIFS-library supports only SMB1.

        To connect to non SMB1-shares you have to

        - either run Mirth as a domain user which has access to the share
        - or add the computer account of the Mirth-server to the security of the share

        and use the "File" method of the file-connector with the syntax
        //servername/sharename/filename

        Comment


        • #5
          Originally posted by schillert View Post
          The CIFS-library supports only SMB1.

          To connect to non SMB1-shares you have to

          - either run Mirth as a domain user which has access to the share
          - or add the computer account of the Mirth-server to the security of the share

          and use the "File" method of the file-connector with the syntax
          //servername/sharename/filename
          Those solutions only work when running Mirth on Windows. For at least the original post, that doesn't seem to be the case.

          As a side note, another solution that I've found to work in Windows is to call "net use" in the deploy script to map a network drive, then access it as if it were a local file. That also allows you to connect to the share with a user other than the one the mirth service is running as.

          You might be able to do something similar on Linux and call a command from within mirth, but you will be limited by the user mirth is running as and the tools available on your system.

          See here for running commandline tools from mirth: https://github.com/nextgenhealthcare...time%20Command

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